21+ Only — Gambling is for adults. If gambling affects your life, seek help immediately.
Player Protection First

tbji Casino Responsible Gaming

At tbji, we believe that gaming should always be enjoyable, safe, and within your means. Our responsible gaming framework puts Filipino players first — with practical tools, honest guidance, and a firm commitment to player welfare.

Strictly 21 Years & Above Only

tbji's Responsible Gaming Commitment: tbji Casino is committed to providing a safe and responsible gambling environment for all players across the Philippines — from Manila and Cebu to Davao, Quezon City, and Makati. We operate within the PAGCOR regulatory ecosystem and take our duty of care to every registered player seriously. Gambling is entertainment, not a source of income. We are here to make sure it stays that way.

21+
Minimum Age
Required to Play
24/7
Support Team
Available Always
7
Player Protection
Tools Available
₱0
Cost to Use Any
Responsible Gaming Tool

Our Core Pillars

How tbji Protects Every Player

Every tool and policy below is available to all registered tbji players at no cost. Protecting you is not a feature — it is a core part of how tbji operates.

Self-Exclusion

If you feel that gambling is becoming a problem, tbji allows you to self-exclude your account for a set period — from 30 days up to permanent closure. During self-exclusion, you will not be able to log in, deposit, or receive any promotional communications from tbji. This tool is free and immediate.

Deposit Limits

Take control of your spending by setting daily, weekly, or monthly deposit limits on your tbji account. Once a limit is set, it takes effect immediately. Lowering your limit is instant; requesting an increase requires a mandatory 24-hour cooling period to ensure the decision is deliberate.

Session Time Limits

Set a maximum session duration so tbji will automatically log you out after your chosen time is up. You can also enable session reminders that send you a notification at regular intervals during play — a simple nudge to check in with yourself and decide if you want to continue.

Cooling-Off Periods

Not quite ready for full self-exclusion but need a short break? tbji's cooling-off feature lets you pause your account for 24 hours, 48 hours, or up to 7 days. Your account remains closed for the full duration — no override, no exceptions — giving you the breathing room you need.

Loss Limits

Define the maximum amount you are comfortable losing over a given period — daily, weekly, or monthly. Once your loss limit is reached, tbji will prevent further wagering for the remainder of that period. This tool helps you stay in control even in the heat of a gaming session.

Reality Check Alerts

tbji's reality check feature sends you a pop-up notification at intervals you choose during a gaming session. The alert shows your total time played, your net wins or losses for the session, and gives you a clear choice: continue playing or end the session. A small prompt can make a big difference.

Age Verification Policy

Strictly 21 Years and Above

Under Philippine law and PAGCOR regulations, the minimum legal age to participate in casino-style online gambling is 21 years old. tbji Casino enforces this requirement strictly and without exception. Every new player must complete a full KYC (Know Your Customer) verification process before being permitted to make a real-money deposit or place any wager.

We accept Philippine government-issued identification documents including PhilSys National ID, passport, driver's licence, SSS/UMID card, and Postal ID. Age is verified at the point of document submission, and any account found to belong to a player under 21 will be permanently closed, with all deposits returned and all winnings voided.

If you are a parent or guardian: please ensure that minors in your household do not have access to your tbji account credentials or to any device on which you remain logged in. If you suspect a minor has accessed a tbji account, contact our support team immediately at [email protected].

Age Verification Process

What Happens During KYC at tbji
  1. Account Registration You provide your full legal name, date of birth, address, email, and mobile number when signing up. No deposits are permitted until KYC is complete.
  2. Document Submission Upload a clear photo of your valid Philippine government-issued ID. A selfie holding the ID may also be required for automated identity matching.
  3. Automated Age Check Our verification system cross-references your declared date of birth with the ID document. If the date of birth indicates you are under 21, your registration is immediately declined.
  4. Manual Review (if needed) Our compliance team manually reviews any cases flagged by the automated system. Additional documents may be requested if the initial submission is unclear.
  5. Account Activation Once verified as 21 or older, your account is fully activated. You may then make your first GCash, PayMaya, BPI, BDO, or Metrobank deposit and begin playing.

Know the Signs

Is Gambling Becoming a Problem?

Gambling responsibly at tbji means enjoying the games as a form of entertainment — not as a way to make money, escape stress, or recover from losses. Problem gambling can affect anyone, and recognising the signs early is the most important step toward getting help.

Review the checklist on the right honestly. If you answer "yes" to three or more of these questions, we strongly encourage you to use tbji's self-exclusion tool and reach out to a responsible gaming support organisation.

Remember: Chasing losses is one of the clearest warning signs of problem gambling. No winning streak is guaranteed, and no amount of continued play can reliably recover money that has already been lost. tbji's responsible gaming tools are here to help you stop before things go further.

Problem Gambling Self-Check

Answer honestly. This checklist is for your own awareness only.

Do you find yourself gambling with more money than you originally planned to spend?
Have you ever borrowed money from family, friends, or a lender to fund gambling at tbji or elsewhere?
Do you feel restless, irritable, or anxious when you try to reduce or stop gambling?
Have you missed work, school, or important family obligations because of gambling?
Do you frequently think about past gambling wins or plan your next gambling session during your daily life?
Have you tried to hide the extent of your gambling from people close to you?
Do you gamble to escape problems, loneliness, boredom, or negative feelings?
Have you tried to stop or cut back on gambling and found yourself unable to do so?
Do you continue gambling to try to win back money you have already lost (chasing losses)?

Step-by-Step Guide

How to Activate Self-Exclusion at tbji

Self-exclusion at tbji is free, immediate, and fully reversible only after the selected period has expired. Here is how to activate it in under five minutes.

1
Log In to Your tbji Account

Visit tbji.org and log in to your registered player account using your credentials. If you have trouble logging in, contact our 24/7 live chat support team directly from the login page.

2
Navigate to Responsible Gaming Settings

Once logged in, go to your Account Dashboard and select the "Responsible Gaming" section from the main settings menu. All player protection tools — including self-exclusion — are located here.

3
Select Self-Exclusion Duration

Choose from the available self-exclusion periods: 30 days, 90 days, 6 months, 1 year, or permanent closure. Carefully consider which period is right for your situation before confirming.

4
Confirm Your Decision

tbji will ask you to confirm your self-exclusion decision. Read the confirmation screen carefully — it will outline exactly what self-exclusion means for your account, including that all active bonuses will be forfeited.

5
Immediate Account Restriction

Your tbji account is restricted immediately upon confirmation. You will be logged out, and all login attempts during the exclusion period will be declined. Promotional emails and notifications will stop within 24 hours.

6
Need Help? Contact Our Team

If you are struggling to activate self-exclusion yourself, or if you need immediate help, contact our support team at [email protected] or via live chat. Our responsible gaming team is available 24/7 and will act promptly on your behalf.

Common Questions

Responsible Gaming FAQ

No. Once self-exclusion is activated at tbji, it cannot be reversed, reduced, or cancelled before the selected period expires. This is intentional — the purpose of self-exclusion is to create a firm, irrevocable break from gambling. After the exclusion period has ended, you may contact our support team to request account reactivation, which will involve a brief responsible gaming assessment before access is restored.

Setting a deposit limit does not automatically stop promotional communications. However, you can opt out of marketing emails and bonus notifications at any time through your Account settings or by contacting our support team. If you choose to self-exclude, all promotional communications stop automatically within 24 hours of activation.

Any real-money balance remaining in your tbji account at the point of self-exclusion can be withdrawn. Any active bonus balance or bonus-derived winnings will be forfeited in accordance with our Terms & Conditions. To request a withdrawal of your cash balance during self-exclusion, please contact our support team directly at [email protected] and they will process it for you.

No. Any request to increase a deposit limit at tbji is subject to a mandatory 24-hour cooling-off period before the new, higher limit takes effect. This delay is a deliberate player protection measure designed to prevent impulsive decisions during a gambling session. Decreasing a limit, on the other hand, takes effect immediately.

If you or someone you know is struggling with problem gambling, the following resources are available in the Philippines: the PAGCOR Responsible Gaming Programme provides resources and hotline information for Filipino players; the National Council on Problem Gambling Philippines offers counselling referrals; and the National Center for Mental Health (NCMH) provides mental health support lines accessible across the country. You can also reach tbji's own responsible gaming support team 24/7 via live chat inside your account dashboard, or by emailing [email protected].

tbji operates within the PAGCOR regulatory ecosystem and adheres to all reporting requirements set out by PAGCOR for licensed online gaming operators. This includes compliance with responsible gaming standards and, where required by regulation, reporting of relevant player protection data to the appropriate regulatory authority. We take these obligations seriously as part of our commitment to maintaining a safe and fair gaming environment for Filipino players.

Play Smarter

Tips for Safer, More Enjoyable Gaming

Set a Budget First

Decide in advance the maximum amount you are comfortable spending — not winning — and stick to it. Use tbji's deposit limit tool to enforce this automatically.

Limit Your Time

Decide how long you want to play before you start. Use tbji's session time limit feature so the platform logs you out automatically when your time is up — no willpower required.

Play for Fun, Not Profit

Treat every peso spent at tbji as the cost of entertainment — like a movie or a night out. Never gamble with money you cannot afford to lose or money set aside for bills, rent, or family needs.

Never Chase Losses

Chasing losses is the single most common path to problem gambling. If you have hit your budget for the day, log out. Tomorrow is another session — and tbji will still be here.

Play Safely with tbji

Enjoy tbji Casino the Right Way

tbji Casino is built for Filipino players who want to enjoy world-class gaming — responsibly. Explore our full game library, set your limits before you play, and know that our team is here 24/7 if you ever need support. 21+ only. Play within your means.

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