Help & Support
tbji Casino Frequently Asked Questions
Got questions about your tbji account, deposits, game rules, bonuses, or responsible gaming? You are in the right place. This comprehensive FAQ covers everything Filipino players need to know — from signing up and GCash deposits to wagering requirements and self-exclusion tools.
Instant Answers
24 detailed Q&A pairs covering the most common tbji player questions — no waiting for support.
GCash & PayMaya
All deposit and withdrawal questions for Filipino e-wallet users answered in plain language.
PAGCOR Licensed
tbji operates within the PAGCOR regulatory ecosystem. Your safety and fair play are guaranteed.
24/7 Live Support
Can't find your answer here? Our support team is available around the clock via live chat.
Category 1
Account & Registration
Creating a tbji account takes just a few minutes. Click the Register button, fill in your full legal name, date of birth, mobile number, email address, and preferred currency (PHP). You will then be prompted to complete KYC verification by uploading a valid Philippine government-issued ID. Your account is activated once verification is approved — usually within a few hours.
tbji accepts the following Philippine government-issued IDs for KYC: PhilSys National ID, passport, driver's licence, SSS/UMID card, and Postal ID. The document must be valid, clearly photographed, and show your full name and date of birth. A selfie holding your ID may also be required for automated identity matching.
On the tbji Login page, click "Forgot Password" and enter the email address linked to your account. You will receive a password reset link within a few minutes. If you do not see it, check your spam or junk folder. If the issue persists, contact our 24/7 support team via live chat inside your account dashboard or email [email protected].
No. tbji strictly allows one account per player, per household, and per device. Duplicate accounts are a violation of our Terms and Conditions and may result in permanent closure of all associated accounts along with forfeiture of any balances. If you have accidentally created a duplicate account, contact support immediately to have it merged or closed.
To permanently close your tbji account, go to Account Settings and select "Close Account," or contact our support team at [email protected] with your request. Any real-money balance will be returned to your registered withdrawal method. Bonus balances are forfeited upon closure. Account closure is irreversible — a new registration would require fresh KYC verification.
Category 2
Deposits & Withdrawals
Log in to your tbji account and navigate to the Cashier section. Select GCash as your deposit method, enter the amount you wish to deposit (minimum ₱100), and confirm. You will be redirected to GCash to authorise the transaction using your MPIN. Funds appear in your tbji balance instantly once the GCash payment is confirmed.
The minimum deposit at tbji is ₱100 for GCash and PayMaya. For bank transfers via BPI, BDO, or Metrobank, the minimum is ₱500 due to bank processing requirements. Over-the-counter channels like 7-Eleven and Cebuana Lhuillier have a minimum of ₱100. There are no deposit fees charged by tbji — though your bank or e-wallet provider may apply their own charges.
GCash withdrawals from tbji are typically processed within 15 to 60 minutes after approval. During peak hours or if additional verification is required, it may take up to 4 hours. tbji aims to process all withdrawal requests submitted before 10 PM the same day. Bank transfer withdrawals to BPI, BDO, or Metrobank take 1 to 3 business days.
tbji does not charge any platform-side withdrawal fees. However, your GCash, PayMaya, or bank account may apply standard transfer charges on their end, which tbji has no control over. The minimum withdrawal amount is ₱200 for e-wallets and ₱500 for bank transfers. Players must complete KYC verification before their first withdrawal can be processed.
Withdrawals can be delayed for several reasons: pending KYC verification, an active bonus with incomplete wagering requirements, a scheduled system maintenance window, or a request flagged for routine security review. If your withdrawal has been pending for more than 24 hours with no update, contact our support team via live chat or email [email protected] with your transaction reference number.
Yes. PayMaya (now Maya) is a fully supported deposit and withdrawal method at tbji Casino. The process is the same as GCash — select PayMaya in the Cashier, enter your amount, and authorise through the Maya app. Deposits are credited instantly. PayMaya withdrawals follow the same 15 to 60 minute processing window as GCash during regular operating hours.
Category 3
Games & Gameplay
tbji offers an extensive slot library including titles from JILI Games — one of the most popular providers among Filipino players. You will find classic 3-reel slots, video slots with multiple paylines, jackpot slots, and fishing game hybrids like Gold Toad Fishing. New titles are added regularly. All slots are playable on both desktop and mobile browsers without requiring a download.
tbji Casino operates within the PAGCOR regulatory ecosystem, which requires all games to use certified Random Number Generators (RNG) to ensure fair and unpredictable outcomes. Game providers supplying tbji's library are independently audited for fairness. RTP (Return to Player) percentages for each slot game are available in the game information panel before you start playing.
Yes. tbji Casino is fully optimised for mobile play. The entire game library — slots, live casino tables, bingo, dice, and fishing games — is accessible via your smartphone or tablet browser without installing any app. The mobile interface is responsive and touch-friendly, designed for Android and iOS devices. A stable data connection (4G/5G or Wi-Fi) is recommended for live dealer games.
Yes. tbji's live casino section features real human dealers streamed in high definition, covering Baccarat, Roulette, Blackjack, Dragon Tiger, and Sic Bo. Games run 24 hours a day, 7 days a week. Minimum and maximum bets vary by table. Live chat with the dealer is supported in most rooms. Filipino-speaking dealer rooms may be available during peak hours.
Minimum bet sizes at tb
ji vary by game title and provider. Most JILI slots start at ₱1 per spin, making them accessible for casual Filipino players. Some jackpot slots and live casino tables have higher minimums. You can always check the bet range in the game's information panel before placing any real-money wager. tbji recommends starting with smaller bets to get familiar with a new game's mechanics.
Category 4
Bonuses & Promotions
tbji offers a welcome bonus for new players on their first deposit. To claim it, register a new account, complete KYC verification, and make your qualifying first deposit. The bonus is credited automatically to your account. Bonus amounts and percentages may change — always check the current promotions page inside your tbji account dashboard for the latest offer terms.
Wagering requirements (also called playthrough requirements) specify how many times you must wager a bonus amount before it can be withdrawn as real cash. For example, a ₱1,000 bonus with a 20x wagering requirement means you must place a total of ₱20,000 in qualifying bets before withdrawing. Not all games contribute equally — slots typically contribute 100%, while table games may contribute less.
Yes. All tbji bonuses carry an expiry date, which is stated in the individual bonus terms at the time of claiming. Typically, welcome bonuses expire 7 to 30 days after being credited if wagering requirements are not met within that window. Expired bonuses and any associated winnings are forfeited automatically. Check your active bonus status anytime in the Promotions section of your account.
Yes. tbji operates a tiered VIP rewards program that recognises and rewards loyal players. As you wager real money across the casino, you accumulate loyalty points that unlock higher VIP tiers — each offering better benefits such as faster withdrawals, dedicated account managers, higher deposit and withdrawal limits, exclusive bonus offers, and invitations to special events.
Yes, but only after you have fully met the wagering requirements attached to that bonus. Once the playthrough is complete, your bonus winnings convert to real cash and become withdrawable. Some bonuses also have a maximum withdrawal cap on winnings — for example, a cap of ₱5,000 on a free-spin bonus. Always read the specific terms of each tbji promotion before claiming.
Category 5
Safety & Responsible Gaming
tbji Casino operates within the PAGCOR (Philippine Amusement and Gaming Corporation) regulatory ecosystem, which is the government body responsible for licensing and regulating online gambling in the Philippines. PAGCOR oversight ensures that tbji meets regulatory standards for player protection, fair play, and responsible gaming. Filipino players can enjoy tbji with the confidence that it operates under a recognised regulatory framework.
The minimum legal age to gamble at tbji Casino is 21 years old, in accordance with Philippine law and PAGCOR regulations. Age is strictly verified during KYC. Any account found to belong to a player under 21 will be permanently closed and all deposits returned, with any winnings voided. tbji has zero tolerance for underage gambling.
You can activate self-exclusion at tbji by logging into your account, going to the Responsible Gaming section under Account Settings, and selecting your preferred exclusion period — from 30 days up to permanent closure. Self-exclusion takes effect immediately and cannot be reversed until the period expires. You can also request self-exclusion by contacting our support team at [email protected] if you cannot access your account.
Yes. tbji provides deposit limits (daily, weekly, monthly), loss limits, and session time limits — all configurable from the Responsible Gaming section of your account dashboard. Reducing a limit takes effect immediately. Increasing a limit is subject to a mandatory 24-hour cooling-off period. These tools are free and available to all tbji players at any time.
If gambling is negatively affecting your life or the lives of people around you, help is available. PAGCOR operates a Responsible Gaming Programme with resources for Filipino players. The National Center for Mental Health (NCMH) provides mental health support lines accessible nationwide. tbji's own responsible gaming support team is available 24/7 via live chat or at [email protected] — never hesitate to reach out.
Still Need Help?
Contact tbji Support
Our team is available 24 hours a day, 7 days a week to help with any questions not covered in this FAQ. Reach us through any of the channels below.
Live Chat
The fastest way to reach tbji support. Log in to your account and click the live chat icon — average response time is under 2 minutes, any time of day.
Email Support
For detailed or non-urgent queries, email our support team at [email protected]. We aim to respond within 4 hours during normal operating hours.
Help Centre
Browse our extended Help Centre inside your tbji account dashboard for step-by-step guides, screenshots, and video tutorials covering every feature on the platform.
Ready to Play?
Experience tbji Casino for Yourself
Join thousands of Filipino players across Manila, Cebu, Davao, and Makati who trust tbji for a safe, fair, and entertaining online casino experience. 21+ only. Please play within your means.